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Flyzoo hotel, Alibaba
Bring together technology and hospitality.
DATE 2019
MATURITY LEVEL READY
Developped by Fliggy, Alibaba’s online plateforme
with Alibaba’s Lab and Alibaba cloud techno
Alibaba decided to revolutionize hospitality with its new hotel Flyzoo.
This hotel brings complete changes and technological solutions to repetitive human tasks. It’s a real showcase for Alibaba, indeed the group uses Flyzoo to develop technologies to sell them to existing hotel chains.
references
You worked on this project? Any comment or request?
experience epics
click and discover use cases
experiential setup
Lighting
display
TV
user identification
facial recongition + camera on door & elevator + code identification on the robot
VIRTUAL PERSONAL ASSISTANT
vocal assistant Tmall
autonomous system
room service robot
touch display
kiosk
touch display
smartphone
CHECK-in system
flyzoo app + kiosk
immersive visual
room visualization in booking app
code reader
QR code + scan passeport
Virtual cart
dispenser
object identification
elevator
object identification
dispenser
autonomous system
bar robot
ordering system
AI
voice command
epic1
Allow clients to choose their room
use case
Virtual visit of the room
Clients can book their room via the application. They can choose their floor, visualize the interior of the room, the view of the room etc.
epic2
Facilitate the client journey
use case
Easy check-in
Local guests can check-in only via an application and take selfie to get access to their room.
Foreign tourists have to go through check-in kiosks to scan their passports in order to access their rooms.
use case
Easy and automatic access
Thanks to registration, clients can unlock the elevators and their rooms by means of a facial recognition device.
epic3
Deliver consistent and efficient service
use case
Virtual assitant
The virtual assistant Tmall welcomes clients in their room. Using this technology, guests can turn on the TV, open and close the curtains, change the lighting and place orders with room service.
use case
Room service robot
The robot delivers meals and beverages to the rooms. It is able to take the elevator by itself to get to the right floor.
use case
Visualization of visitors waiting in front of the door
When guests ring the doorbell, customers can view them on the TV directly to see who shows up.
use case
Automatic dispenser
In the corridors there are a large number of automatic disruptors available. Customers only have to unlock the door using a QR code on the door. Payment is made automatically through the application Alipay when user picks up a product and closes the door.
use case
Automatic bar service
Automated bar service, allows customers to be served quickly and to have a more personalized offer.
food for thoughts ...
Will robots be able to replace human employees?
How to reconcile hospitality and digital services?
You worked on this project? Any comment or request?
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