Voting Solutions for All People, LA County

Provide intuitive and accessible voting for all​.

DATE 2020

MATURITY LEVEL READY

COMMISSIONED BY LA COUNTY

DESIGNED BY IDEO

LA County decided to revamp its voting system that dates back to the 1960s.

The new solution present a modular system that provide equal access to all types of voters : those who are vision and hearing impaired, unfamiliar with technology, non english speaker…

The voting process is meant to be engaging and to feel familiar.

You worked on this project? Any comment or request?

EXPERIENTIAL SETUP COMPONENTS

PHYSICAL INPUT

key pad, 4 buttons

AUDIO PLAYER

headphones

TOUCH DISPLAY

adjustable touch display

GUI

ballot marking screens

TOUCH DISPLAY

smartphone

GUI

pre-marking app

CODE READER

QR code scanner

VOTING SYSTEM

epic1

Provide multimodality to ensure accessibility

use case

Touchscreen based interaction for any voters

A touch screen allows any voter to easily navigate the ballot by advancing through different screens showing lists of candidates and ballot measures.

use case

Audio and tactile based interaction for those with vision impairment or reading disabilities

An audio guides voters through their options, voters interact with a push of a few simple buttons.

epic2

Enable personalization to favorize accessibility

use case

Language selection

Voters who prefer to read the ballot in a different language can choose their preference on the machine : 11 languages are supported.

use case

Interface personalization

Voters can adapt the interface to their abilities, from text size to screen contrast.

epic3

Enable voters to start voting process from home

use case

Pre-selection on personal phone

Voters can mark their votes on their cell phones when it’s convenient for them. 

use case

Loading pre-selection on VSAP

At the polling station, voters can transfer their selections from their phones to the machine where they can review it and make changes before validation.

food for thoughts ...

Does inclusive design always imply multimodality and personalisation?

Are headphones the only solution to ensure private audio ?

How can a seamless journey favorise engagment ?

You worked on this project? Any comment or request?

You have a project we could collaborate on? Let’s make your experience real!

You want our perspective on a specific experience?

You want to see all the next experiences to come?